Privacy Policy

Last updated: 15th January 2026

Introduction

Zyvorex AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and Austrian data protection legislation.

Data Controller Information

The data controller responsible for your personal data is:

Data We Collect

We collect and process the following types of personal data about you:

Information You Provide Directly

The data we collect directly from you includes personal information you provide when you contact us, request our services, or interact with our website. This may include:

  • Name and contact details (email address, phone number, postal address)
  • Financial information relevant to retirement planning services
  • Communication preferences and correspondence with us
  • Information provided in consultation forms and service requests

Information We Collect Automatically

When you visit our website, we may automatically collect certain technical data including:

  • IP address and browser information
  • Device and operating system information
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the data we collect for the following purposes, and our legal basis for processing is indicated for each purpose:

Service Provision (Legal Basis: Contract Performance)

We use of your data to provide retirement finance security planning services, including consultation, legal structuring, investment management, and ongoing support as requested by you.

Communication (Legal Basis: Legitimate Interest)

We use your contact information to respond to your enquiries, provide updates about our services, and maintain our professional relationship with you.

Legal Compliance (Legal Basis: Legal Obligation)

We may process your data to comply with legal obligations under Austrian and EU financial services regulations, including anti-money laundering and know-your-customer requirements.

Website Improvement (Legal Basis: Legitimate Interest)

We analyse website usage data to improve our online services and user experience, ensuring our website meets the needs of our clients effectively.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in delivering our services, subject to strict confidentiality agreements
  • Legal Requirements: When required by law, regulation, or court order
  • Professional Advisers: With legal, financial, or other professional advisers in connection with our business operations
  • Business Transfers: In connection with any merger, acquisition, or sale of business assets

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specifically:

  • Client service data: Retained for the duration of our professional relationship plus 7 years after termination for regulatory compliance
  • Marketing data: Retained until you withdraw consent or for 3 years from last interaction
  • Website analytics data: Retained for 26 months in accordance with Google Analytics settings
  • Cookie data: Retained according to the specific retention periods outlined in our Cookie Policy

Your Rights

Under GDPR and Austrian data protection law, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing in certain circumstances
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, staff training, and regular security assessments.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Complaints

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable data protection laws. Contact details for the Austrian Data Protection Authority can be found at www.dsb.gv.at.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Cookie Policy Reference

For detailed information about our use of cookies and similar tracking technologies, including how to manage your preferences, please see our comprehensive Cookie Policy.